Can I change the logs in my gas fireplace?
No, the logs are designed around the fireplaces burner and will create soot if changed or moved.


Will my fireplace work without electricity?
Yes, if you have a standing pilot system, the fireplace does not require electricity to operate. If you have an electronic ignition system the fireplace will only work if it has a battery backup.


How often do I need to clean the glass on my fireplace?
You should clean the glass on your fireplace at least once a year.


How do I light my pilot light?
Please stop by for a free 5 minute tutorial on how to light your pilot light.


Why are there no prices on your website?
There are a couple of reasons. We offer many fireplaces that have different options with them. To put all the prices online is not practical. Also, because we only sell to customers in our area, it assures us that we are not posting prices that are not realistic where the person shopping may be located.


How do new wood stoves differ from older models?
Newer wood stoves that have gone through EPA testing have significant technological advantages compared to older wood stoves. New stoves introduce air and high temperatures into the firebox that create a secondary burn. The secondary burn helps lower emissions and allows for less fuel consumption.


What is the difference between a fireplace insert and a fireplace?
A fireplace insert goes into an existing wood burning fireplace. A fireplace is the product used if you don’t currently have a wood fireplace.